Why three of these six vendors only give you a quote

What is actually on their pages

Each of these three has a public page with tiers on it. What none of them has is a figure. We read every one, and the two vendors that keep a second pricing URL were read on both, because a stale page and a policy are different things and only one of them is worth writing down.

Official — Published by the vendor.

This is a finding, not a hole in our research

Those rows are worth reading twice, because they are two different kinds of nothing and this site renders them differently on purpose.

A vendor that sells only by quote is telling you something real. It has decided the figure depends on facts about your shop that it would rather establish on a call. We checked, and the checking is what entitles us to say so: every tier on both of ServiceTitan's pricing URLs and both of Workiz's carries a request button and no numbers, and FieldEdge writes it out in a sentence — its three plans are customised with add-ons, so what you pay varies.

A fact we have not got round to checking is our problem, and we label it as ours. You will see both states on this site, and they never wear the same words. What you will not see is either of them quietly becoming a number.

There is one thing in that table nobody should over-read. ServiceTitan not mentioning a trial is not the same as ServiceTitan saying it has none — its page simply asks you to request a demo instead. FieldEdge is the one vendor in the whole set that affirmatively denies a feature in its own words, which is why its row reads as a flat no and ServiceTitan's does not.

Workiz is the hardest of the three to shortlist

It names its tiers. It names 3 add-ons sold separately from the base plan: Genius Answering, Genius Marketing, Genius Phone. What it does not publish is any figure at all, for the tiers or for the add-ons.

It does publish one hard limit, and it is worth reading before a demo, in its own words: Automations are explicitly capped per tier: Standard 5, Pro 10, Ultimate 30. The page does not clarify whether the unit is automations or automation runs.

That combination is the awkward one. The AI and phone capabilities most likely to be the reason you looked at Workiz in the first place sit outside the plan, at a figure you cannot see, so even a quote for the tier is not a quote for the thing you wanted.

What quote-only does to your shortlist

You cannot rule anything in or out before a call

With the three publishing vendors you can decide in an afternoon whether a product is in your range. With these three you cannot get that far without a conversation, and there is no way to have the conversation without becoming a lead. How long that takes, and how many calls it turns into, we have not measured and nobody publishes — so we are not going to put a figure on it.

The quotes will not be comparable with each other

The three do not even quote on the same basis. ServiceTitan's page describes its own model as per-technician. FieldEdge names two things: how many technicians or employees you have, and which add-ons you take. Workiz names nothing at all. Two quotes built on different bases are not two figures you can lay side by side — which is the same trap as putting a per-seat figure in a column next to a per-job one, arriving by email instead of on a web page.

The add-ons are a second unknown behind the first

FieldEdge lists 4 add-ons — Academy, Consumer Management Portal, MarketingEdge, Proposal Pro — each shown as call for pricing rather than with a figure. Workiz's 3 sit the same way. So the quote you finally get is a figure for a base you have not seen priced, before the parts you were actually shown in the demo.

Only one of the three lets you form your own opinion first

• ServiceTitan: Does not address a trial on its pages
• FieldEdge: No trial, stated by the vendor in its own words
• Workiz: 7 days, no card

If you want to know whether your dispatcher can actually work in a product before someone quotes you for it, that difference matters more than any of the tier names do.

Onboarding is a real engagement with no figure on it

None of the three publishes an onboarding or implementation charge. ServiceTitan documents a full implementation process — an implementation consultant, data quality analysts, training packages — and routes the details of those packages to your account manager. FieldEdge says outright that onboarding is why it offers no trial: its team walks you through it. Both of those describe work somebody pays for. Neither says what.

Seven things to get in writing on the call

Ask all seven of every vendor, in the same order, and write the answers in the same place. The point is not to negotiate — it is to end up with seven answers per vendor that line up, which is what the published vendors hand you for free.

1. The figure for the tier I would actually be on, and what it is per. A seat, a technician, the shop, a month of jobs. The unit is half the answer and it is the half that gets dropped.
2. How many logins that includes, and what one more costs. Ask for the second number even if you are not hiring. It is the number that decides what this becomes in two years.
3. The onboarding or implementation charge, as its own figure. Not "included in the package" — the figure, and what happens to it if you leave in month four.
4. Card processing: the percentage and the fixed amount per transaction. A percentage on its own is not a rate. If the answer is a range, ask what moves you within it.
5. The contract term and any minimum commitment. Month to month, annual, or multi-year, and what it costs to get out.
6. Which of the things I was shown in the demo are add-ons. Go through the demo feature by feature. Ask the price of each one that turns out to be extra.
7. All of the above in an email. A figure you cannot re-read in six months is not a quote, and the person who said it may not be there.

Our analysis — Our checklist, built from the cost lines this site tracks for every vendor.

What we can tell you about them anyway

No figures does not mean no facts. For all three we hold verified trade coverage, feature states, trial status and — where the vendor states one — what its quote is built on. That is enough to decide whether a call is worth booking, which is the decision quote-only actually forces you to make.

• Everything we have verified about ServiceTitan
• Everything we have verified about FieldEdge
• Everything we have verified about Workiz

And if you would rather start where you can read a figure without booking a call, 3 of the 6 we track put theirs on a public page.

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